Privacy Policy

Effective Date: 11 August 2026

Website: www.arcticbyte.co.uk

Business Entity: Arcticbyte Services (Operating as Arcticbyte Computers & Arcticbyte Repairs)

Jurisdiction: United Kingdom (UK GDPR / Data Protection Act 2018)

Introduction & Overview

Welcome to Arcticbyte Services (“we”, “us”, “our”, or “Arcticbyte”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website at www.arcticbyte.co.uk, interact with our services, purchase equipment, request device repairs, or communicate with us directly or via linked third-party trading platforms (such as eBay or social channels).

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website or engaging with our repair and sales services, you acknowledge the terms set out in this document.

Data Controller Information

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller responsible for your personal data is Arcticbyte Services.

• Website: www.arcticbyte.co.uk
• Primary Location: Gloucester, United Kingdom
• Data Protection Contact: arcticbyterepairs@arcticmail.co.uk

The Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data depending on your relationship with us, categorized as follows:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Basic payment details (online card payments are processed securely by third-party payment providers; we do not store full credit card numbers on our servers).
• Transaction Data: Details about payments to and from you, purchase orders, repair invoices, hardware serial numbers, diagnostic job records, and details of services provided.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform used to access our website.
• Device Data (Repair & Refurbishment): Device model, operating system state, serial numbers, password/passcode (where explicitly provided with consent for diagnostic testing), and repair progress history.
• Communications Data: Correspondence, email threads, online contact form submissions, or customer service queries.

How We Collect Your Personal Data

We collect personal information through the following methods:

• Direct Interactions: You provide data when submitting forms on www.arcticbyte.co.uk, ordering products, booking or dropping off devices for repair, requesting local collection, or contacting us via email, phone, or messaging platforms.
• Third-Party Sales Platforms & Marketplace Integrations: When you purchase items or request repair services via third-party channels (e.g., eBay, Facebook Marketplace/Pages), we receive customer order details necessary to fulfill transactions, arrange postage, or complete local collection.
• Automated Technologies: As you interact with our website, technical usage data may be automatically collected via cookies, server logs, or web analytics tools.

Lawful Basis and Purposes for Processing

Under UK GDPR, we must have a legal basis to process your personal data. Below is a breakdown of how and why we process your data:

Purpose / Activity	Type of Data	Lawful Basis for Processing
Processing orders, equipment sales, shipping, and local collection	Identity, Contact, Financial, Transaction	Performance of a Contract: Necessary to process and deliver your purchases.
Conducting hardware repairs, diagnostics, and component replacement	Identity, Contact, Device Data, Transaction	Performance of a Contract: Necessary to repair equipment and verify testing.
Managing payments, invoicing, and keeping accounting records	Identity, Contact, Transaction, Financial	Legal Obligation: Compliance with UK HMRC tax and financial record requirements.
Responding to customer support, inquiries, and technical service requests	Identity, Contact, Communications	Legitimate Interests: Providing prompt customer care and business support.
Website administration, system maintenance, and fraud protection	Technical, Identity	Legitimate Interests: Ensuring security and effective operation of our website.

Special Handling of Repair Hardware & Storage Media:

When you submit computer hardware, desktop towers, Macs, or storage media to Arcticbyte for repair or refurbishment, we strictly handle storage drives in accordance with data privacy principles. We recommend backing up your data prior to service. Where drive wiping, testing, or operating system reinstallation is required, storage devices are sanitized or formatted as agreed during service setup.

Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your information with trusted service providers to run our operations:

• Postal & Courier Services: Royal Mail, DPD, or other delivery services to dispatch products, components, or repaired items to your address.
• Payment Processors: Secure third-party payment gateways (e.g., PayPal, Stripe, eBay Managed Payments) to safely handle online financial transactions.
• Marketplaces & Operating Platforms: E-commerce platforms (such as eBay) through which transactions originate.
• Accounting & Professional Advisors: Certified accounting software platforms and tax advisors for statutory reporting.
• Legal & Regulatory Authorities: HM Revenue & Customs (HMRC), law enforcement, or regulatory bodies if required by law.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or statutory reporting obligations.

• Sales & Order Invoices: Retained for a minimum of 6 years in compliance with UK tax laws (HMRC).
• Repair & Technical Service Logs: Retained for up to 2 years after repair completion to manage warranties and follow-up support.
• General Customer Support Inquiries: Retained for up to 12 months after resolution unless linked to a transaction.

Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, altered, disclosed, used, or accessed in an unauthorized way. Access to your personal data is strictly restricted to personnel who have a genuine business need to know.

Your Legal Rights Under UK GDPR

Under UK data protection laws, you possess the following rights regarding your personal data:

1. Right to Access (Subject Access Request): Request a copy of the personal data we hold about you.
2. Right to Rectification: Request correction of inaccurate or incomplete personal data.
3. Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it (subject to statutory retention obligations).
4. Right to Object: Object to processing where we rely on legitimate interests.
5. Right to Restrict Processing: Request suspension of processing under certain scenarios.
6. Right to Data Portability: Request transfer of your data to you or a third party in a structured, machine-readable format.
7. Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please email us at arcticbyterepairs@arcticmail.co.uk. We respond to all valid requests within one calendar month.

Cookies Policy

Our website, www.arcticbyte.co.uk, may use standard cookies and similar technologies to enhance user experience, evaluate performance, and support navigation. You can adjust your browser settings to refuse or disable cookies, though some website features may not function as intended without essential cookies.

Right to Complain to the Regulator

You have the right to make a complaint at any time to the UK regulator for data protection issues, the Information Commissioner’s Office (ICO):

• Entity: Information Commissioner’s Office (ICO)
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: ico.org.uk

We would appreciate the chance to address your concerns directly before you contact the ICO, so please reach out to us in the first instance.

Updates to This Privacy Policy

We keep this Privacy Policy under regular review. Any updates or modifications will be posted directly on this page at www.arcticbyte.co.uk with an updated revision date.